What is covered
- Your first successful paid charge for Basic or Pro (monthly or annual).
- Requests received within 7 days of that charge date (UTC).
- Full refund of that first charge to the original PayPal method when the request is approved.
Fair use
This guarantee is for people who tried the product and decided it is not right for them. We may decline refunds where usage is clearly abusive (for example extreme bulk processing far beyond a normal trial, resale of capacity, or repeated sign-ups solely to extract refunds). Light real-world testing is expected and fine.
Free tier usage is never charged and is not part of this guarantee. Minutes already used on a paid plan are not “re-credited” as free minutes after a refund — the subscription is cancelled and the charge is returned.
How to request a refund
- Email [email protected] from the account email used at signup.
- Subject line: Money-back request
- Include: account email, plan (Basic/Pro), approximate charge date, and a short reason (helps us improve).
- We aim to respond within 2 business days and process approved refunds via PayPal.
After a refund
Your plan returns to Free (or guest limits if you stop using an account). You can keep converting on the free daily allowance. UK statutory consumer rights are not excluded where they apply.
See also Terms of Service, Pricing, and Security.